The difference between a tool that has all the answers and one that gives all the answers
Even excellent insights can fail to deliver a meaningful impact, if they are communicated badly. This is especially true for interfaces. Many applications have unnecessary steep learning curves, just because the developers failed to understand their users.
A user centric approach should start with a basic question: Is this interface mostly designed for data input or data output?
Data input can take many forms: custom order forms on tablets, gamification for customer engagement, data acquisition on the dock in the shipping industry or even IoT data that is supplemented by human input.
Especially for responsive apps, that are used heavily on mobile devices, usability is key.
An SAP sponsorships program for equestrian sports tried to develop a better connection to the audience.
An app was developed in SAP Fiori that allowed the user to act as competition judge and compare his results to the official judges.
appweeve was then brought in to bring this solid foundation to the next level.
While SAP Fiori is an excellent design language for general business application,
it was decided to use the underlying SAP UI5 for added flexibility, a polished look and easy access.
This was especially important as users of a consumer app are by definition untrained in its use and are free to stop using it at any moment.
A final addition was a gamification element, that not only educated users on the event and sport in general, but also helped gathering data on their proficiency in the sport.
Information visualization, in general, follows three steps: overview first, zoom and focus, details on demand. This way the user gets neither lost nor swamped in minute details.
This is especially important for time critical cases like medical information systems or other first responders, but also in industry 4.0 command and control of high performance machinery.
Sports are not only a billion-dollar industry, but also a seemingly unlikely case for data based split second decisions.
World class trainers are open to utilize everything, that gives the people they train that extra bit of advantage they need to win fair and square.
But they also have more tools than time. So it is especially important to give them accessible and clear tools.
For an SAP project in sailing we helped deliver a dashboard that gives Trainers an one-page overview of the current situation. In this case calculations on the best start strategy, based on race course and live high-precision wind sensor data. All that is needed for a perfect start!